Live22 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

This Privacy Policy ("Policy") sets out in detail how live22 ("Platform", "We", "live22") collects, uses, stores, discloses, and protects your personal information when you register for, use, or interact with the live22 platform in Malaysia. By using the live22 platform, you agree to the data protection practices described in this document.

This policy applies to all registered live22 members, visitors to our website, and any individuals who contact our support team or interact with any official live22 communication channel. If you do not agree with this Policy, please discontinue use of the live22 platform and contact us at support@live22.express to close your account.

Live22 recognises that your trust in this platform depends largely on your confidence that your personal data is handled responsibly and securely. That is why we continuously invest in the latest security technology and ensure that every team member involved in data handling receives comprehensive data protection training.

Live22 collects several categories of personal information from our members for various legitimate operational purposes. Below is a breakdown of the data we collect:

Identity & Account Information:

• Full name as stated in your official identification document
• Active Malaysian phone number (for OTP verification)
• Email address (if provided)
• Date of birth (for 18+ age limit verification)
• Chosen username and password (stored in encrypted form)

Financial Information:

• EWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay) or Malaysian bank accounts used for deposits and withdrawals
• Records of deposit and withdrawal transactions in Malaysian Ringgit (RM)
• Betting records and gaming activity for anti-money laundering compliance purposes

Technical Information & Usage:

• The IP address of the device used to access the live22 platform
• Device type, operating system, and web browser
• Session data including login time, session duration, and games played
• Cookie data for platform functionality and user experience improvement

Verification Documents (when required):

• Copy of Malaysian identity card (MyKad) or passport for identity verification
• Bank statement documents or eWallet screenshots for payment method verification

All data collected by live22 is used for specific and legitimate purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.

Beyond the purposes listed, live22 may also use aggregated data (anonymised and not personally identifiable) for internal analytics to understand platform usage patterns and make better-informed business decisions. This type of data contains no information that could identify you as an individual.

Live22 adheres to strict data protection principles and does not disclose members' personal information to external parties except in the following limited circumstances:

Required Service Providers: live22 works with accredited third-party service providers to process payments (such as gateways for Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian eWallets), provide server infrastructure, and deliver technical support services. All these service providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.

Legal Requirements: live22 may disclose your personal data to the relevant authorities in Malaysia — including the Royal Malaysia Police, Bank Negara Malaysia, or other enforcement bodies — when required by law or a valid court order. In such situations, live22 has no discretion to refuse such requests.

Fraud Prevention: In cases involving suspected fraud or serious platform abuse, live22 may share necessary information with other platforms in the industry or with the relevant authorities for investigation purposes. Such action is only taken when there is a strong and reasonable basis to do so.

Live22 never sells, rents, or discloses members' personal data to third-party advertisers, marketing companies, or any commercial entity not directly involved in the operation of this platform. This is our absolute commitment to your privacy.

Live22 member personal data is stored on servers protected by full encryption, multi-layered firewalls, and an intrusion detection system operating 24 hours a day. The data centres we use comply with the highest international security standards.

Live22 retains your personal data for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable Malaysian law. In general:

• Active account data: Retained for the duration your account is active and for 12 months after account closure for the purpose of resolving any outstanding claims.
• Financial transaction records: Retained for a minimum of 7 years as required by anti-money laundering legislation in Malaysia.
• Technical security logs: Retained for 90 days for security incident investigation purposes should one occur.
• Customer support communication data: Retained for 24 months for reference and service improvement purposes.

When your data is no longer needed and there is no legal obligation to retain it, live22 will securely delete or anonymise it using established deletion procedures to ensure it cannot be recovered.

The live22 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions including login authentication, session security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how visitors use the platform — such as the most frequently visited pages and any error messages encountered. This data is used to improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and login details for a more convenient experience on future visits.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the live22 platform.

As a live22 member, you have certain rights regarding your personal data that we take seriously and are committed to facilitating. These rights include:

You have the right to access a copy of the personal data we hold about you at any time. Simply submit a request to the live22 support team and we will provide a data summary within a reasonable timeframe. You also have the right to correct any inaccurate or incomplete data — for example, if your phone number or other account details need updating, you can do so directly in your account settings or through our customer support.

Under certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited by legal requirements that obligate us to retain certain data for a specified period. live22 will provide a detailed explanation if a deletion request cannot be fully fulfilled, along with the relevant reasons.

To exercise any of your privacy rights, please contact the live22 support team by email at support@live22.express with the subject line "Privacy Rights Request", along with the specific details of your request. We are committed to processing privacy-related requests within 30 business days.

Live22 continually invests in the latest security infrastructure to protect your personal data from unauthorised access, modification, disclosure, or deletion. The key security measures we have implemented are as follows:

• 256-bit SSL Encryption: All communications between your device and live22's servers are encrypted using 256-bit TLS/SSL protocol, ensuring your data cannot be read by third parties while in transit.
• Data-at-Rest Encryption: All sensitive data stored in live22's databases — including passwords, financial details, and identity verification documents — is encrypted using industry-grade encryption algorithms.
• Two-Factor Authentication (2FA): live22 members can enable 2FA for an added layer of login security — every login attempt will require verification via an OTP sent to your registered Malaysian phone number.
• 24/7 Monitoring: Our security monitoring systems operate around the clock to detect any unusual or suspicious activity across member accounts and platform infrastructure.
• Regular Security Audits: live22 conducts regular third-party security audits by qualified professionals to identify and address any vulnerabilities that may exist within our systems.
• Internal Access Controls: Access to members' personal data within live22's internal systems is strictly controlled on a least-privilege basis — only staff who genuinely require access for their specific role are permitted to view the relevant data.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. Should any security incident occur that affects your personal data, live22 is committed to notifying you in a timely manner and taking the appropriate remedial action.

Live22 may use your contact details — specifically your phone number and email — to send communications related to our services. The types of communications you may receive include:

Essential Communications (Mandatory): Account security notifications such as login alerts from new devices, OTP verification for transactions, and announcements of important policy changes on the platform. These communications cannot be opted out of as they are essential to your account security.

Promotional Communications (Optional): Information about the latest promotions, new bonuses, and exclusive offers from live22. You can opt out of receiving this type of communication at any time through your account settings or by contacting our support team. Withholding consent for promotional communications will not affect your core account services.

Live22 will not use your contact information to send content unrelated to our platform's services. We also do not share your contact details with any third-party advertisers or marketers for the purpose of direct marketing to you on their behalf.

Live22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made, we will endeavour to notify you via in-platform notifications or by email to your registered address at least 14 days before the changes take effect.

Your continued use of the live22 platform after the effective date of any Privacy Policy amendment constitutes your acceptance of the latest version of this Policy. It is your responsibility to review this Policy periodically. The "Last Updated" date at the top of this document will always reflect the most current version in force.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how live22 handles your personal data, please contact us through the following channels:

• Email: support@live22.express (Subject: "Privacy Enquiry")
• Live Chat: Available on the live22 platform 24 hours a day, 7 days a week
• WhatsApp Support: Available via the support button within the live22 platform

Live22's trained support team is available to assist you in both Bahasa Malaysia and English. We are committed to responding to all privacy-related enquiries within 3 business days.