Live22 Terms & Conditions – Complete Guide to Platform Usage for Malaysia

Welcome to live22 — an online entertainment platform designed for Malaysian players. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and live22 ("Platform", "We", "live22"). By registering, logging in, or using any part of the live22 platform, you confirm that you have read, understood, and agreed to be bound by all provisions set out in these Terms.

These Terms are a living document that live22 may update from time to time without specific prior notice. It is your responsibility to review this document periodically. Your continued use of the live22 platform following any amendments constitutes your acceptance of those changes. The date of the last update is stated at the top of this document.

If you disagree with any part of these Terms, please stop using the live22 platform immediately and contact our support team at support@live22.express to officially close your account.

To register and use the live22 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration.
• Be a legal resident or citizen of Malaysia.
• Hold an active Malaysian mobile number for OTP verification purposes.
• Has never been banned or excluded from the live22 platform previously.
• Is not on any voluntary self-exclusion list.

Each individual is only permitted to hold one (1) live22 account only. Opening multiple accounts under the same individual — whether using different names, phone numbers, or payment details — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any outstanding balances and winnings.

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. live22 reserves the right to request identity verification documents at any time and to suspend accounts that fail to submit the required documents within the specified period.

All financial transactions on the live22 platform are processed within Malaysian Ringgit (MYR) with no currency conversion fees or hidden charges. live22 accepts the following deposit and withdrawal methods for Malaysian players:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (QR Transfer & online banking)
• FPX via Maybank2u
• FPX via CIMB Clicks

Minimum deposit is RM30 per transaction. There is no universally set maximum deposit limit, though limits may apply based on membership tier and verification requirements. Deposited funds are typically credited to your live22 account within seconds to 5 minutes, depending on the method chosen.

Winnings withdrawal processed within 15 to 60 minutes across all available payment methods. live22 VIP members enjoy instant withdrawals. The minimum withdrawal amount is RM50. live22 reserves the right to request identity verification documents before processing withdrawals that exceed the specified amount.

You may only withdraw funds to the same payment method used for your deposit, except in situations specifically approved by the live22 finance team. This is a security measure to prevent fraud and platform misuse.

Live22 offers a range of bonuses and promotions to enhance our members' playing experience. All bonuses are subject to the following terms and conditions, which must be met before any withdrawal is permitted:

Welcome Bonus: New members are eligible for a bonus of up to RM500 on their first deposit. This bonus is subject to a 20x rollover requirement. This means that if you receive a bonus of RM100, you must place a total of RM2,000 in wagers before the bonus can be converted into withdrawable cash.

Daily Reload Bonus: A 20% reload bonus of up to RM200 is available for eligible members on daily deposits. The rollover requirement is 15x the bonus amount received.

Weekly Cashback: A 10% cashback on net weekly losses is credited every Monday. Cashback can be used directly with no additional rollover requirement; however, withdrawing directly from a cashback balance requires at least one wager placed using those funds.

General Bonus Rules:

• Only one bonus may be used at a time unless otherwise stated.
• Bonuses cannot be transferred between accounts.
• Live22 reserves the right to modify or withdraw any bonus without prior notice if there is evidence of misuse.
• Any attempt to exploit the bonus system will result in account closure and forfeiture of all related bonuses and winnings.
• Certain games may contribute at different rates toward the rollover requirement — check the specific bonus terms for more details.

The live22 platform offers a wide range of game categories, including video slots, live casino, blackjack, baccarat, Sports Betting, e-sports, and virtual sports. Each category and game has its own rules that all members must follow.

Betting Limit: Minimum and maximum bet limits vary by game type. The general minimum bet on the live22 platform is RM5 for casino games and RM10 for Sports Betting and e-sports. Maximum limits depend on membership tier — VIP members enjoy higher limits.

Game Results: All casino game outcomes are generated using a Random Number Generator (RNG) system that has been verified by independent auditing bodies. Results are final and cannot be disputed without valid technical evidence. For Virtual Sports, outcomes are generated through a fair simulation algorithm that cannot be influenced by any party.

System Failure & Disputes: In the event of a technical disruption during a game session, live22 will investigate each case individually. Winnings that occur during a confirmed technical disruption may not be recognised if the outcome resulted from a system error rather than legitimate gameplay. The decision of the live22 technical team is final in all disputes involving technical failures.

For live Sports Betting, live22 reserves the right to void or adjust bets placed on markets that were opened in error or at clearly incorrect odds. In such cases, all affected bets will be fully refunded to the member's account.

Using the live22 platform for any of the following activities is strictly prohibited and may result in immediate account closure, forfeiture of all funds and winnings, and potential legal action:

• Fraud & Forgery: Using a false identity, forged documents, or misleading information during registration or verification.
• Money Laundering: Using the live22 platform as a channel to launder or conceal funds obtained through illegal means.
• Multiple Accounts: Opening more than one live22 account with the intent to abuse promotions or circumvent imposed limits.
• Unfair Collaboration: Colluding with other players in live casino games or placing bets in a coordinated manner to exploit the system.
• Bonus System Abuse: Creating multiple accounts to claim the welcome bonus more than once, or using unauthorised methods to meet rollover requirements.
• Hacking & Manipulation Attempts: Any attempt to hack, manipulate, or interfere with the systems, software, or infrastructure of the live22 platform.
• Use by Minors: Allowing or assisting any individual under the age of 18 to use your live22 account.

Live22 operates a sophisticated monitoring system running 24 hours a day to detect any suspicious activity or violations of these Terms. Our security team reserves the right to take immediate action, including freezing accounts and funds without prior notice, whenever there is reasonable cause to do so.

Live22 takes our responsibility toward members' personal data protection seriously. All data collected is used solely for platform operations, identity verification, fraud prevention, and service improvement. We do not sell, rent, or share members' personal data with any third party without your explicit consent, except where required by applicable law.

The live22 platform is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks to safeguard their customers' financial data. All payment card information, banking details, and personal data are stored on secure servers with strict access controls.

For more information on how live22 handles your personal data, please refer to live22 Privacy Policy which is a separate document and forms part of the overall agreement between you and this platform.

Live22 is committed to fostering a responsible gambling culture among our members. We believe that casino games and online betting should be enjoyed as a form of entertainment — not as a primary source of income or a way to resolve financial difficulties.

The live22 platform provides the following tools to help members manage their gambling activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Betting Limit: Set a cap on the maximum amount you can wager in a single session.
• Temporary Self-Exclusion: Suspend your account for 24 hours up to 30 days whenever you feel you need a break.
• Permanent Self-Exclusion: Permanently close your account and restrict yourself from re-registering for the specified period.
• Reality Check: Set periodic reminders to notify you of how long you have been playing and how much you have spent.

If you or someone you know is showing signs of problem gambling, please contact the live22 support team or seek professional help. For more information, read the guide live22 Responsible Gaming.

Live22 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any provision within these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or misuse of the platform.
• Failure to submit the requested identity verification documents within the stipulated timeframe.
• Requests from relevant authorities or law enforcement bodies.
• Attempts to manipulate the system or exploit technical vulnerabilities on the platform.

Members may also close their own accounts at any time by contacting live22 support. Prior to closure, any outstanding rollover requirements will be forfeited, and only the actual cash balance (excluding bonuses that have not met rollover requirements) will be returned.

If an account is closed due to a Terms violation, live22 reserves the right to forfeit all remaining funds, including any pending winnings, as part of its recovery action for losses sustained as a result of the breach.

Live22 takes every complaint and dispute raised by our members seriously. We are committed to resolving each issue in a fair, transparent, and timely manner. The standard procedure for submitting a complaint is as follows:

Step 1: Contact the live22 support team via live chat on the platform or email support@live22.express with full details of your complaint, including your account number, the date and time of the incident, and a clear description of the issue.

Step 2: Our support team will acknowledge your complaint within 24 hours and begin an investigation. We may require additional information or documents from you during the process.

Step 3: An initial decision will be communicated within 3–5 business days. For more complex cases requiring in-depth technical investigation, this period may be extended to up to 14 business days. You will be notified of any such extension.

Live22's final decision in any dispute is binding. If you are not satisfied with the outcome, you have the right to seek an alternative resolution through legitimate and appropriate channels.

Live22 provides this platform on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted operation at all times, we cannot guarantee the absence of technical disruptions caused by factors beyond our control, such as internet outages, third-party server failures, or natural disasters.

Live22 is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Loss of anticipated profits from betting activities.
• Delays or failures caused by third parties, including eWallet providers or banks.
• Any device damage or data loss occurring during use of the platform.

A live22 account and all funds within it are the sole personal property of the registered member and may not be transferred, pledged, or sold to any other party. live22 is not liable for any third-party claims made against funds held in a member's account.

Live22 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where material changes are made, live22 will endeavour to notify members via their registered email or in-platform notification at least 7 days before the amendments take effect, except in emergency situations or where legal requirements demand immediate action.

Your continued use of the live22 platform after the effective date of any amendment constitutes your acceptance of the latest version of these Terms. If you do not agree with the changes made, you have the right to close your account before those amendments take effect.

For any enquiries regarding these Terms & Conditions, please contact the live22 support team:

• Email: support@live22.express
• Live Chat: Available on the live22 platform 24/7
• WhatsApp: Available via the support button within the platform

These Terms & Conditions are the primary document governing the relationship between you and live22. Supplementary documents, including the Privacy Policy and Responsible Gaming Guide, form part of this overall agreement and should be read together for a complete understanding.